Terms of Service

 

This Service Policy explains the basic rules related to accounts, orders, payments, shipping, after-sales services, and other related matters when you use the Kelonivto (hereinafter referred to as “we”) online store.

1. Introduction and Scope

This policy applies to all online services provided by us, including accessing, browsing, placing orders, and using the website.
By using this website, you confirm that you have read and understood the contents of this Service Policy.

2. User Accounts and Website Responsibility

When using the website, you are responsible for ensuring that the information you provide is true, accurate, and complete.
We are responsible for maintaining the normal operation of the website and providing basic service support, but we are not responsible for issues caused by personal actions or incorrect information provided by users.

3. Product Information, Stock, and Pricing

We make reasonable efforts to ensure that product information, stock availability, and pricing displayed on the website are accurate.
If changes occur due to system updates or page adjustments, the information shown at the time of order confirmation shall prevail.

4. Orders and Payments

An order enters processing once it has been successfully submitted and payment has been completed.
We support the payment methods displayed on the checkout page, and payment details are subject to the information shown during checkout.

5. Shipping Policy

Our delivery service covers the entire United Kingdom. After payment is completed, orders enter the processing stage and are usually prepared and dispatched within 1–3 business days.

Once shipped, the estimated delivery time is 5–10 business days, which may vary depending on the delivery address and package conditions. To ensure reliable and timely delivery, we use commonly used UK carriers, including Royal Mail, DPD, Evri, Parcelforce, and Yodel.

Orders with a total value of £89.99 or more (including £89.99) qualify for free delivery.Orders with a total value below £89.99 are subject to a £9.99 shipping fee. For more details, please refer to the Shipping Policy.

6. Order Cancellation Policy

You may request to cancel your order within 48 hours after payment confirmation, provided the order has not yet been handed over to the shipping carrier for processing.
Once an order enters preparation or has been dispatched, it can no longer be cancelled directly.

If the order has already been shipped, you may submit a return request after receiving the item in accordance with our Order Cancellation Policy and related instructions.

7. Return and Exchange Policy

You may request a return or exchange within 45 days after receiving the item.
Requests will be accepted if the item has appearance defects, does not match the product description, shows significant color differences, has an unusual odor, or does not match the order.

For detailed conditions, procedures, and requirements, please refer to our Return and Exchange Policy.

8. Refund Policy

Refund Process

If the refund conditions are met, we will arrange the refund after confirmation.

Refund Method

Refunds will be returned to the original payment card used at checkout, including Visa and MasterCard.

Refund Timeframe

Depending on the processing efficiency of the card issuer, refunds are expected to be completed within 1–3 business days.
If the refund is not received within this period, please contact us for assistance.

9. Disputes and Applicable Law

We comply with UK law, including GDPR.
Any disputes will be handled in accordance with applicable principles.
We reserve the right to update this policy and will notify you of any relevant changes when necessary.

10. Privacy and Data Protection

We value user privacy and handle personal information in accordance with our Privacy Policy.
For details on data collection, use, and storage, please refer to the Privacy Policy.

11. Intellectual Property

All content displayed on the website, including but not limited to text, images, and page layouts, is used for website service presentation.
Unauthorized copying, use, or distribution is not permitted.

12. Limitation of Liability

To the extent permitted by law, we are not responsible for service interruptions, delays, or inaccuracies caused by factors beyond our control.
This policy does not affect your statutory rights.

13. Changes to the Service Policy

We may update this Service Policy based on operational needs.
Any updates will be published on the website and will take effect from the date of publication.

14. Contact Information

Please contact us using the details provided on our website. We will assist you as soon as possible.

Address: 3409 E T ST, TACOMA, WA 98404-4825, United States
Telephone: +1 (253) 988-4185
Email address: assist@kelonivto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)