Orders with a total value of £89.99 or more (including £89.99) qualify for free delivery.
Orders with a total value of £89.99 or more (including £89.99) qualify for free delivery.
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Payment Guide

 

This Credit Card Payment Guide explains how to complete payments using a credit card when shopping on Kelonivto (hereinafter referred to as “we”).

1. Accepted Credit Cards

We support commonly used credit cards, including:

  • Visa

  • MasterCard

Available payment options are displayed on the checkout page.

2. Payment Steps

To pay by credit card, please follow these steps at checkout:

  • Review your order details and total amount

  • Select credit card as your payment method

  • Enter the required credit card information

  • Submit the payment to complete the order

After a successful payment, your order will be confirmed and enter processing.

3. Payment Security

We take payment security seriously.
Credit card details are transmitted using encrypted methods to reduce the risk of unauthorized access.

We do not intentionally store full credit card details on our website.

4. Payment Issues or Errors

If a payment attempt fails or an error occurs, it may be due to:

  • Incorrect or incomplete card information

  • Insufficient available funds

  • Restrictions set by the card issuer

  • Temporary network issues

Please review your information and try again, or choose another available payment method.

5. Charges and Order Confirmation

Charges are typically applied once the payment is successfully completed.
Orders are confirmed only after payment is received.

If your payment is successful but the order status does not update, please contact us for assistance.

6. Refunds to Credit Cards

If a refund is approved, the amount will be returned to the original credit card used for payment.

Refund processing times may vary depending on the card issuer.
For detailed refund information, please refer to the Refund Policy.

7. Important Notes

  • Ensure your credit card is valid and authorized for online payments

  • Review order and payment details carefully before submitting

  • Contact us promptly if you notice any unexpected charges

8. Contact Us

If you have any questions or experience issues during credit card payment, please contact us using the details provided on our website. We will assist you as soon as possible.

Address: 3409 E T ST, TACOMA, WA 98404-4825, United States
Telephone: +1 (253) 988-4185
Email address: assist@kelonivto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)