Order Cancellation Policy

 

This Order Cancellation Policy applies to orders placed through Kelonivto (hereinafter referred to as “we”) and explains how order cancellations and related refunds are handled.

1. When an Order Can Be Cancelled

Orders may be cancelled under the following conditions:

• If the order is cancelled within 48 hours after placement and has not yet entered the shipping process, a cancellation request may be submitted

• Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled directly

If an order has already been shipped, you may contact us after receiving the item to request a return and refund.
Please refer to the Return and Exchange Policy for further details.

2. How to Request an Order Cancellation

To request a cancellation, please contact us using the email address or phone number listed on our website and provide the necessary order information, including:

• Order number

• Proof of payment

Once we receive your request, we will review it and inform you of the outcome as soon as possible if the cancellation is approved.

3. Refund Arrangement

If an order is successfully cancelled, the refund will be issued to the original payment card used at checkout, including Visa and MasterCard.

Refund processing times may vary depending on the card issuer.
In general, refunds are expected to be completed within 1–3 business days.
If you do not receive the refund within this period, please contact us for assistance.

4. Contact Us

If you have any questions about order cancellations or related matters, please contact us using the details provided on our website. We will assist you as soon as possible.

Address: 3409 E T ST, TACOMA, WA 98404-4825, United States
Telephone: +1 (253) 988-4185
Email address: assist@kelonivto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)