Return and Exchange Policy

 

This policy explains how returns, exchanges, and refunds are handled for orders placed through Kelonivto (hereinafter referred to as “we”). Please review the following information before submitting a request.

1. Return & Exchange Period

Return or exchange requests must be submitted within 45 days from the date you receive the item.
Requests made after this period cannot be accepted.

2. Eligible Return & Exchange Reasons

Within the valid period, you may request a return or exchange under any of the following circumstances:

• The item has visible appearance issues

• The item has quality issues that affect normal use

• The item has an unusual odor or significant color difference

• The received item does not match the product shown on the page

• Return or exchange without providing a reason

All requests are reviewed based on the actual condition of the item.

3. Return Process

Step 1 – Submit a Request
Please contact us by email or phone and provide the following information:

• Order number

• Proof of payment

• Reason for return

• Photos or videos showing the issue

Step 2 – Review & Confirmation
After receiving your request, we will review it. If approved, we will confirm the return arrangement with you.

Step 3 – Return the Item
Please send the item to the address below and wait for confirmation of receipt: 3409 E T ST, TACOMA, WA 98404-4825, United States

Step 4 – Inspection & Refund
Once the item is received, we will inspect it. If the condition matches the reported issue, a refund will be arranged.

4. Exchange Process

Step 1 – Submit an Exchange Request
Contact us by email or phone and provide:

• Order number

• Proof of payment

• Reason for exchange

• Relevant photos or videos

Step 2 – Return the Item
After approval, please return the item to the address below: 3409 E T ST, TACOMA, WA 98404-4825, United States

Step 3 – Replacement Shipment
Once the returned item is received and inspected, a replacement item will be shipped within 1–3 business days.

5. Refund Information

• Refund Method

Refunds are issued to the original payment card used at checkout, including Visa and MasterCard

• Processing Time

Refunds are typically completed within 1–3 business days

Processing times may vary depending on the card issuer

If you do not receive your refund within this timeframe, please contact us for assistance.

6. Cost Responsibility

Return or exchange shipping costs will be covered by us if the request is due to:

• Appearance issues

• Quality issues

• Odor or significant color difference

• Item mismatch with the product page

Shipping costs for returns or exchanges made without a stated reason must be covered by you

Return Label

A return label is included in each package to assist with the return process

7. Responsibility Statement

• All requests must be submitted following the procedures outlined in this policy

• Decisions are based on the actual condition of the returned item

• Items returned without prior confirmation may not be processed

• Damage caused by improper packaging during return shipping may affect the outcome

8. Contact Us