Shipping Policy
These Shipping Terms explain delivery coverage, costs, processing times, taxes, and related matters for orders placed through Kelonivto (hereinafter referred to as “we”) via our online store.
1. Delivery Area
We currently deliver within the United Kingdom only.
Delivery to locations outside the UK is not supported at this time.
2. Shipping Fees
Orders with a total value of £89.99 or more (including £89.99) qualify for free delivery.
Orders with a total value below £89.99 are subject to a £9.99 shipping fee.
All shipping charges are clearly displayed at checkout.
3. Tax Information
Whether product prices include applicable taxes will be shown at checkout.
If applicable, taxes are calculated based on the order details and displayed before order confirmation.
We do not charge any undisclosed taxes after an order is completed.
4. Order Cut-Off Time
Order processing follows our business hours: Europe/London, GMT/BST 9:00 – 18:00.
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Orders placed before 18:00 are processed starting the same day
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Orders placed after 18:00 are processed starting the next business day
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If an order is placed on a non-working day, processing begins on the next working day
5. Order Processing Time
After order confirmation, orders enter the processing stage.
The standard processing time is 1–3 business days.
Once processing is complete, the order will be dispatched.
6. Estimated Delivery Time
From the dispatch date, the estimated delivery time is 5–10 business days.
This timeframe is an estimate and may vary depending on delivery conditions.
7. Shipping Carriers
We select suitable UK domestic carriers based on the order. Common carriers include:
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Royal Mail
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DPD
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Evri
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Parcelforce
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Yodel
The final carrier used will be confirmed at dispatch.
8. Order Tracking
After dispatch, you will receive a confirmation email containing:
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Order number
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Payment summary
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Shipping carrier information
You may also visit the Order Tracking page on our website and enter your email address or phone number along with the order number to view the current order status.
9. Responsibility Statement
Damaged or Lost Items
If an item is damaged or lost during delivery, please contact us promptly after receipt and provide relevant details or photos so we can assist.
Shipping Changes and Cancellations
Once an order enters processing or has been dispatched, shipping details may not be changed or cancelled. This depends on the current processing status.
Delivery Address Responsibility
Please ensure the delivery address provided at checkout is complete and accurate.
Issues caused by incorrect or incomplete address details may be your responsibility.
10. Delivery Acceptance Notes
When receiving your order, we recommend checking the package condition.
If you notice any visible issues, please retain relevant information and contact us as soon as possible.
11. Contact Us
Please contact us using the details provided on our website. We will assist you as soon as possible.
Address: 3409 E T ST, TACOMA, WA 98404-4825, United States
Telephone: +1 (253) 988-4185
Email address: assist@kelonivto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)